Contacting Support
Support Channels
📧 Email Support
support@monwurx.com
Response within 24 hours
💬 Live Chat
Click the chat icon in dashboard
Available 9am-6pm EST
📞 Phone Support
Enterprise plans only
Dedicated support line
📖 Help Center
Self-service articles
Available 24/7
Response Times by Plan
| Plan | Chat | Phone | |
|---|---|---|---|
| Starter | 48 hours | Not available | Not available |
| Professional | 24 hours | Business hours | Not available |
| Enterprise | 4 hours | 24/7 | 24/7 dedicated |
Before Contacting Support
Help us help you faster by gathering this information:
- Your account email address
- Description of the issue
- Steps to reproduce the problem
- Screenshots or error messages
- Desktop client version (if applicable)
- Browser and operating system
Submitting a Support Ticket
- Log in to your Monwurx dashboard
- Click the "?" help icon in the bottom-right
- Select "Contact Support"
- Choose a category for your issue
- Describe the problem in detail
- Attach any relevant screenshots
- Click "Submit Ticket"
Tip: Check your spam folder if you don't receive a response. Add support@monwurx.com to your contacts.
Urgent Issues
For critical issues affecting all users:
- Check our Status Page for known outages
- Use "Urgent" priority when submitting tickets
- Enterprise customers: Call your dedicated support line